Escalator Installation & Services in Dubai

Professional escalator and moving walkway installation, maintenance and repair for commercial properties and high-traffic environments across Dubai.

20+ Years of lift industry experience

250++ Completed projects

200++ Clients

10yrs Of Warranty

New Mercon provides escalator services in Dubai for commercial properties and transport environments where dependable passenger movement matters every day. Our work covers new installation as well as maintenance, repair and modernisation, with each project considered according to the site and level of use.

Types & Applications

Escalators & Moving Walkways for Different Applications

The right system depends on how the property is used and how people move through the building. We provide escalators and moving walkways suited to different traffic levels and project requirements.

01 Passenger & Commercial Escalators
02 Heavy-Duty Escalators
03 Moving Walkways & Travelators
04 Inclined Moving Walkways
05 Spiral Escalators

Different Spaces Same Direction A Better Tomorrow

01 / 05

Passenger & Commercial Escalators

For commercial properties that require regular passenger movement between levels throughout the day.

Malls Hotels Office Buildings Commercial Complexes

01 Parallel

02 Multiple Parallel

03 Crisscross

02 / 05

Heavy-Duty Escalators

For locations with sustained passenger traffic and more demanding operating conditions.

Airports Metro Stations Transport Hubs Public Facilities

01 Parallel

02 Multiple Parallel

03 Crisscross

03 / 05

Moving Walkways & Travelators

Used for longer horizontal travel where reducing walking distance improves movement through the property.

Airports Transport Hubs Large Commercial Developments

01 Horizontal

02 Parallel

04 / 05

Inclined Moving Walkways

Suitable for gradual level changes where passengers may also be travelling with luggage or trolleys.

Hypermarkets Airports Large Retail Environments

01 Inclined

02 Parallel

05 / 05

Spiral Escalators

For projects where a curved escalator arrangement supports the architectural design or circulation concept.

Retail Developments Landmark Buildings Commercial Interiors Architectural Projects

Planning

Escalator Installation Planning & Layout

Before an escalator layout is finalised, we look at how the site will work in practice and how people will move through it. As part of our escalator installation and services in UAE, we define the layout around the building so the arrangement is practical from the start and less likely to require changes later.

Passenger Flow

Traffic volume and direction help determine how many escalators are needed and how they should be arranged.

Vertical Rise

The distance between levels affects the escalator geometry and the way it connects the floors.

Available Space

Floor openings and circulation zones are reviewed together with the surrounding building structure before the layout is fixed.

Capacity & Step Width

Expected traffic helps establish the required capacity. Step width is considered according to how the escalator will be used.

Entry & Exit Positioning

Landing areas need enough clear space for passengers to approach and leave without creating congestion around the escalator.

Future Service Access

The final position should allow practical access for inspection, servicing and future maintenance work.

Process

Our Escalator & Moving Walkway Installation Process

Good coordination helps keep the installation moving on site and reduces avoidable delays. Our team stays with the work until the system is ready for normal use.

Checking Site Readiness

Access and site conditions are checked before work begins.

Coordinating the Project

We coordinate the installation with other site work and the project schedule.

Preparing the Equipment

Equipment requirements are checked against the approved scope before installation.

Installing the System

The escalator or moving walkway is positioned and assembled by our technical team.

Testing & Commissioning

Operating and safety functions are checked before the system is placed into use.

Completing the Handover

The finished installation is reviewed before normal operation begins.

Why Choose Us

Why Choose New Mercon for Escalator Services?

You spend less time coordinating the escalator project because responsibility for the work stays with one team throughout.

Engineering Support for Complex Requirements

You have engineering input available when site conditions or equipment requirements need closer technical review.

Continuity Beyond Handover

The same contractor can continue with maintenance after installation, reducing the need to bring in a new service provider.

Factory-Trained Technical Team

Your escalator is handled by technicians with practical training across installation, servicing and corrective work.

Support Across People-Moving Systems

Escalator and moving-walkway requirements can be handled through the same technical team, reducing the need to coordinate separate providers.

Capability Beyond Routine Maintenance

More substantial service requirements can stay with New Mercon when corrective work or modernisation is needed.

20+ Years in the UAE Lift Industry

Operating since 2000 brings long-standing UAE experience to the way we approach escalator projects and after-sales work.

Projects

Maintenance Experience in Practice

Dubai Marina, Dubai

Residential Tower

Lift Type Passenger Elevators
Units Covered 8 Lifts
Scope Comprehensive AMC

Outcome

Scheduled servicing reduced repeat breakdown callouts and keeps lift availability consistent for residents.

Business Bay, Dubai

Office Tower

Lift Type Passenger Elevators
Units Covered 6 Lifts
Scope Comprehensive AMC + 24/7 Callback

Outcome

Servicing planned around working hours keeps lifts available through peak office traffic.

Sharjah, UAE

Retail Mall

Lift Type Escalators & Passenger Elevators
Units Covered 10 Units
Scope Comprehensive AMC

Outcome

High-traffic equipment kept in service with faults attended before peak trading periods.

Al Barsha, Dubai

Apartment Building

Lift Type Passenger Elevators
Units Covered 4 Lifts
Scope Non-Comprehensive AMC

Outcome

Preventive visits covered under contract with repair items quoted separately, keeping maintenance spend controlled.

Deira, Dubai

Hotel Property

Lift Type Passenger & Service Elevators
Units Covered 5 Lifts
Scope Comprehensive AMC

Outcome

Guest-facing lifts maintained on a fixed schedule with priority breakdown response.

Jumeirah, Dubai

Villa Community

Lift Type Home & Villa Lifts
Units Covered 12 Lifts
Scope Periodic Preventive Servicing

Outcome

Quarterly visits keep private lifts operating smoothly across the community.

Frequently Asked Questions

Escalators move people between floors. Moving walkways are generally used for longer distances or gradual inclines.

Yes. New Mercon provides indoor and outdoor escalator installations. The equipment specification needs to reflect the conditions at the site and the level of exposure it will experience.

The cost depends on the type of system, vertical rise and required capacity. Configuration and site conditions also influence the installation scope.

The maintenance schedule depends on how heavily the escalator is used and the conditions it operates in. Equipment condition also plays a part. New Mercon can recommend suitable servicing intervals after reviewing the system.

Yes. Existing equipment can be assessed to determine whether modernisation or replacement is the more appropriate approach. The decision depends on the condition of the system and the extent of work required.

We usually begin with the property type and proposed equipment location. Details about passenger demand, level changes or an existing escalator can also help us understand the project before a site assessment is arranged.