Elevator Maintenance Company in Dubai

Professional elevator maintenance for commercial buildings, residential properties and private villas across Dubai.

20+ Years of lift industry experience

250++ Completed projects

200++ Clients

2yrs Of Warranty

New Mercon provides elevator maintenance in Dubai for properties that depend on consistent lift operation every day. Our work covers planned servicing as well as repair support when faults arise. We maintain elevators in buildings of different sizes and uses, including equipment installed by other lift companies or supplied under different brands. Maintenance can be arranged for individual lifts or as an ongoing service contract according to the needs of the property.

Why It Matters

Why Regular Elevator Maintenance Matters

A lift works best when its condition is checked before small issues begin to affect daily operation. Regular maintenance gives you a clearer view of the equipment and helps keep performance consistent over time.

Reduce Unplanned Downtime

Early wear can be picked up before it leads to service interruptions.

Keep Safety Functions in Check

Routine attention allows key safety functions to continue working as intended.

Manage Everyday Wear

Timely servicing limits the strain that builds up through regular use.

Maintain Ride Quality

Floor stops, door movement and general travel remain more consistent with regular servicing.

Protect Major Components

Addressing smaller issues early can reduce unnecessary stress on more costly parts of the system.

Support Reliable Daily Use

Ongoing maintenance keeps the lift better prepared for the demands of the building.

Services

Elevator Maintenance Services in Dubai

The maintenance scope is based on the lift system and the condition of the equipment. As an elevator maintenance company in Dubai, we focus our servicing on the areas that have the greatest effect on day-to-day operation, with service items handled within the agreed maintenance plan.

Doors & Entrances

Door movement and landing-door mechanisms are checked for proper operation and alignment.

Controls & Electrical Components

Control functions and electrical components are reviewed for faults or irregular response.

Drive & Mechanical Components

The machine, motor and related drive parts are inspected for signs of wear or abnormal operation.

Safety Functions

Safety devices and alarms are checked as part of routine servicing.

Levelling & Ride Performance

Floor stopping accuracy and ride behaviour are reviewed for changes that may affect normal use.

Cleaning, Lubrication & Adjustment

Moving parts are cleaned and lubricated, with adjustments made where required.

Lift Applications We Maintain

We maintain passenger elevators, home and villa lifts, freight elevators, panoramic elevators and car elevators. The servicing approach reflects how each lift is used and the setting it operates in.

Maintenance Plans

Elevator Maintenance Plans & AMC Options

The right maintenance plan depends on how the lift is used and the level of cover the property requires. We offer preventive servicing and annual maintenance contracts for property owners looking for the best elevator supplier in UAE, with each plan focused on ongoing lift care.

AMC

Comprehensive AMC

Scheduled maintenance is combined with the repair or replacement items included within the agreed contract scope.

AMC

Non-Comprehensive AMC

Preventive servicing is covered under the contract, while parts and additional repair work are quoted separately where required.

Servicing

Periodic Preventive Servicing

Routine servicing can be arranged at agreed intervals, including monthly or quarterly visits where appropriate to the lift and its level of use.

Common Issues

Common Elevator Problems & Warning Signs

Changes in lift behaviour are often the first sign that something needs attention. Our technicians assess the cause before the issue begins to affect normal use or develop into a more serious fault.

Door Faults

Slow closing, repeated reopening or uneven movement can indicate that the door system needs inspection or adjustment.

Levelling Problems

Stopping above or below floor level calls for the levelling system to be checked and corrected.

Control & Sensor Faults

Intermittent response or unexpected operation may be linked to controls, switches or sensors that are not functioning as intended.

Unusual Noise or Ride Behaviour

New sounds, vibration or changes in movement can indicate that part of the system is no longer operating normally.

Drive or Brake Issues

Changes in starting, travel or stopping behaviour may require closer attention to the drive or braking components.

Alarm & Electrical Problems

Faults affecting alarms or electrical functions need proper diagnosis before corrective work is carried out.

Process

Our Elevator Preventive Maintenance Process

We follow a defined maintenance sequence at every visit, giving you consistent servicing and a clear understanding of any follow-up work required.

Comprehensive Inspection

The lift condition and key safety functions are checked thoroughly before preventive servicing begins.

Preventive Servicing

Cleaning, lubrication and adjustments are carried out where needed.

Fault Identification

Any irregular operation or component concern found during the visit is clearly noted for follow-up.

Corrective Action

Service items within the agreed scope are attended to, with further repairs advised where necessary.

Testing

The lift is checked again after servicing to confirm normal operation.

Service Report & Records

Findings from the visit are documented, with maintenance records updated and any follow-up work clearly identified.

Why Choose New Mercon for Elevator Maintenance?

New Mercon is a trusted elevator and escalator solutions provider with decades of experience, delivering reliable, cost-effective solutions through modern technology, with a strong focus on quality, safety, and customer satisfaction.

Established in the UAE Since 2000

More than two decades in the lift industry brings practical experience across maintenance and repair work.

Engineering Oversight

Graduate engineers bring technical judgement to servicing, inspection and more complex maintenance requirements.

Factory-Trained Technicians

Experienced technicians carry out routine servicing and corrective work with practical knowledge of lift systems.

Multi-Brand Maintenance

We provide multi-brand maintenance for lifts from different manufacturers, subject to system assessment and service requirements.

Maintenance & Repair Under One Team

Scheduled servicing and corrective work can be handled through the same technical team when further attention is needed.

Clear Service Responsibility

You have one maintenance partner responsible for the agreed scope and the follow-up work it requires.

Projects

Maintenance Experience in Practice

Dubai Marina, Dubai

Residential Tower

Lift Type Passenger Elevators
Units Covered 8 Lifts
Scope Comprehensive AMC

Outcome

Scheduled servicing reduced repeat breakdown callouts and keeps lift availability consistent for residents.

Business Bay, Dubai

Office Tower

Lift Type Passenger Elevators
Units Covered 6 Lifts
Scope Comprehensive AMC + 24/7 Callback

Outcome

Servicing planned around working hours keeps lifts available through peak office traffic.

Sharjah, UAE

Retail Mall

Lift Type Escalators & Passenger Elevators
Units Covered 10 Units
Scope Comprehensive AMC

Outcome

High-traffic equipment kept in service with faults attended before peak trading periods.

Al Barsha, Dubai

Apartment Building

Lift Type Passenger Elevators
Units Covered 4 Lifts
Scope Non-Comprehensive AMC

Outcome

Preventive visits covered under contract with repair items quoted separately, keeping maintenance spend controlled.

Deira, Dubai

Hotel Property

Lift Type Passenger & Service Elevators
Units Covered 5 Lifts
Scope Comprehensive AMC

Outcome

Guest-facing lifts maintained on a fixed schedule with priority breakdown response.

Jumeirah, Dubai

Villa Community

Lift Type Home & Villa Lifts
Units Covered 12 Lifts
Scope Periodic Preventive Servicing

Outcome

Quarterly visits keep private lifts operating smoothly across the community.

Frequently Asked Questions

Service intervals vary according to the type of lift and how heavily it is used. The present condition of the equipment also matters. A passenger elevator in a busy commercial building, for example, may need more frequent attention than a lift in a private villa. We can advise on a suitable schedule after reviewing the lift.

The level of cover is defined by the contract. A Comprehensive AMC includes scheduled servicing together with the repair or replacement items stated in the agreement. Under a Non-Comprehensive AMC, routine preventive servicing is covered while additional parts or repair work are quoted separately.

Coverage extends across the UAE, including Dubai, Sharjah, Abu Dhabi, Ajman and Umm Al Quwain, for both scheduled maintenance and emergency support.

Yes. New Mercon provides AMC and maintenance support for lifts installed by other companies, including major brands such as KONE, Otis, Schindler, Thyssen, Mitsubishi and FUJI, along with other Chinese and non-Chinese brands.

The cost is influenced by the type of elevator, its usage and its current condition. The number of lifts and level of contract cover also affect the quotation. Where additional repair work or replacement parts are needed, these are considered separately according to the agreed scope.

Our technical team assesses the fault and advises you on the action required. For elevators covered by a maintenance agreement, breakdown support is provided according to the terms of that contract.

To arrange elevator maintenance, we usually need the property type, number of lifts and the type of equipment installed. Details of the current maintenance arrangement or any known faults can also help us assess the lift before an inspection is arranged.